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- Chăm sóc khách hàng: Gửi thông báo về tiến độ đơn hàng, bảo hành và các chương trình ưu đãi mới nhất từ Unirack.
- Nâng cao trải nghiệm: Cải thiện chất lượng website dựa trên hành vi người dùng.
2. Phạm vi thu thập thông tin
Các loại thông tin cá nhân chúng tôi có thể thu thập bao gồm:
- Họ và tên.
- Số điện thoại liên hệ.
- Địa chỉ Email.
- Địa chỉ giao hàng/lắp đặt.
- Nội dung yêu cầu tư vấn cụ thể.
3. Thời gian lưu trữ thông tin
Thông tin cá nhân của khách hàng sẽ được lưu trữ và bảo mật trên hệ thống của Unirack cho đến khi:
- Hoàn thành mục đích cung cấp dịch vụ hoặc theo quy định của pháp luật.
- Khách hàng có yêu cầu hủy bỏ thông tin đã cung cấp qua hotline hoặc email của công ty.
4. Những người hoặc tổ chức có thể tiếp cận thông tin
Chúng tôi cam kết không bán, chia sẻ hay trao đổi thông tin cá nhân của khách hàng cho bên thứ ba. Thông tin chỉ được tiếp cận bởi:
- Đội ngũ nhân viên trực thuộc Công Ty Cổ Phần Bảo Chánh (bộ phận kinh doanh, kỹ thuật lắp đặt).
- Các đơn vị vận chuyển đối tác (chỉ cung cấp tên, số điện thoại, địa chỉ) để thực hiện giao hàng.
- Cơ quan chức năng khi có yêu cầu hợp pháp theo quy định của pháp luật Việt Nam.
5. Địa chỉ đơn vị thu thập và quản lý thông tin
- Đơn vị: Công Ty Cổ Phần Bảo Chánh (Thương hiệu Unirack)
- Địa chỉ: Số 3, đường 40, P. Hiệp Bình, TP. HCM, Việt Nam
- Hotline: 0912 404 977
- Email: t@vinarack.vn
6. Phương thức để người dùng tiếp cận và chỉnh sửa dữ liệu
Khách hàng có quyền kiểm tra, cập nhật hoặc hủy bỏ thông tin cá nhân của mình bằng cách:
- Liên hệ trực tiếp qua hotline của công ty.
- Gửi email yêu cầu điều chỉnh thông tin về địa chỉ email chính thức của Unirack.
7. Cam kết bảo mật thông tin khách hàng
- Sử dụng giao thức SSL (HTTPS) để mã hóa dữ liệu truyền tải trên website kesat.vn.
- Tuyệt đối không sử dụng thông tin khách hàng vào mục đích trái pháp luật.
- Trong trường hợp máy chủ lưu trữ thông tin bị tấn công dẫn đến mất mát dữ liệu cá nhân, Unirack sẽ có trách nhiệm thông báo vụ việc cho cơ quan chức năng điều tra xử lý kịp thời và thông báo cho khách hàng được biết.
8. Sử dụng Cookie
Website kesat.vn sử dụng Cookie để ghi nhớ thông tin trình duyệt nhằm mục đích tối ưu hóa trải nghiệm người dùng và phục vụ cho việc đo lường quảng cáo của Google. Bạn có quyền tùy chỉnh tắt Cookie trong cài đặt trình duyệt của mình.
